RETURNS

Please email us (info@martoraustralia.com.au) with the item(s) you want to return and the reason for the return. You will be issued with a return goods authorization (RGA) number.

Please note the following before returning items:

  • A restocking fee of 15% applies to the total value of the goods being returned for credit.
  • Items being exchanged will not be subject to a restocking fee but may incur return freight charges.
  • Returned items must be received within 14 days of our issuance of an RGA number.
  • Items will not be accepted for return after 30 days from delivery
  • All returned items must be in their original packaging and unused.
  • Items repackaged or used will not be accepted for return.
  • Return shipping is at your cost.
  • Defective items will be credited or replaced at our option.
  • No returns custom print or special orders.
  • The freight portion of the invoice will not be credited on returned merchandise.