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Refund Policy

All returns require a return goods authorization (RGA) number. The RGA number must be marked on the outside of the returned boxes. Unauthorized returns will not be credited. All returns need to be sent freight prepaid. Defective items will be credited or replaced at our option. No returns will be allowed on special orders. The freight portion of the invoice will not be credited on returned merchandise. All returned items must be in their original packaging (unless defective). Returned items must be received within 30 days of our issuance of an RGA number. There is a restocking fee of 15% of the total value of the goods.

 

Please email us (info@martoraustralia.com.au) with the item(s) you want to return and the reason for the return. Once the item is received, it will be inspected, the re-stocking fee will be determined and then we will credit you the appropriate amount. You will receive an email notification of the credit transaction. The entire return process normally takes 2 weeks once the returned item has been received.